Zapp is building the future of convenience with a full-stack approach to on-demand essential items, 24 / 7, delivered in minutes.
Customer obsession is at the heart of everything we do, and from founders to riders, we are relentlessly focused on delighting our customers.
We are backed by the world’s leading investors and our team has scale-up and exit experience at companies such as Amazon, Jumia, Deliveroo, Tesco, Stuart, and Just Eat.
If you’re ready to help build the world’s most customer-focused company, get in touch.
Do you enjoy delighting customers on a daily basis and help them solve tricky situations? Is talking to people your second nature?
Are you fluent in French? If the answer is yes, we want to hear from you!
We are launching a brand new customer support hub in Paris. This is a unique opportunity to be a part of the French launching team and to help us bring happiness to all our customers from day one. You will set the highest standards for Zapp’s service in order to delight our customers at all times. If occasionally things don’t go to plan, we want to offer our customers the best help they can get;
we are looking for someone that enjoys offering the best service and who can remedy any problem quickly to make sure our customers come back as fans of Zapp.
We deliver 24 / 7, so we need people to work days, evenings, and nights, along with our colleagues in-store and our riders.
Part-time and full-time positions are available, with a part-time covering around 24 hours a week.
ResponsibilitiesWork as part of a team along with our Store staff, Riders, and other colleagues to iron out problems and help customers take initiative, be responsive, and play a part in ourBe the face of Zapp for customers, engaging with them in a way that shows we really care about doing the right thing for each of them decide within our guidelines the best problem fix for each individual customer who has encountered a problem, and recommends new options if needed our customer service platform and other tools to apply solutions, and provides detailed information about customers and their issues for process improvements think on your feet, and look for ways we can make everything we do work even better for our customers and our colleagues
Availability to work shifts in days, evenings, overnight,s and weekends – ideally happy to work in 2 different shifts e.g.
days/evenings or evenings/nights – as you choose
Prior experience as a Customer Service agent or similar in a fast-paced and high-output environment
Motivated to delight customers, and do the right thing for them
Call handling and chat skills, experience of service in social media is an advantage
A team player, who’ll dig in to help their colleagues be successful
Open in seeing, and recommending better ways of serving customers, in customer service or in our product design
Happy to reach out to the wider Zapp organization when a customer problem requires
You may work from home to start, so you’ll need a stable internet connection, and a quiet place to work, and be willing to travel to our offices when required for training/events on occasion.
We don’t currently expect night workers to travel to an office.
Tech-savvy and able to learn, and efficiently operate the range of tools we use, including our customer service platform, our online store, and our rider app.
Native French speaker with fluent spoken and written English (our business language).
Competitive salary & equity packaged health & wellness package with CollectiveBenefit from our monthly Zapp order allowance part of a fast-growing company and a super motivated team
At Zapp, we embrace diversity. We are committed to creating an inclusive and supportive work environment. We firmly believe that a variety of backgrounds & perspectives make our team stronger and bring our product closer to the customer.
As an Equal Opportunity Employer, we make all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.