KUALA LUMPUR /MY – CUSTOMER SERVICE /FULL-TIME
What will you be doing
Deliver personalized service via various channels (i.e. calls, emails, chat, social media) related to the customer in an effective and efficient manner.
Expected to consistently deliver excellent quality service to customers to achieve total customer satisfaction and solicit customers’ feedback and identify trends for improvement actions.
Co-ordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies, and procedures for the company or department.
Keep abreast of developments and changes in products, services, policies, and procedures by reading pertinent journals, attending briefing/meetings and courses.
Who are we looking for?
Strong team player.
Customer-oriented with good interpersonal and communication skills (oral and written).
Highly adaptable to a fast-paced and dynamic environment.
Problem analysis and problem-solving skills.
Fluent in English & Bahasa Malaysia (Writing and Speaking).
At least 1-year call center experience.
Fresh graduates welcome to apply.
Willing to work in Mid Valley, Kuala Lumpur.
Able to work in shifting schedule including on weekends and public holidays.
Computer literacy (E-mail, Gmail & MS applications).
Preferred knowledge in any of the one: Zendesk, LivePerson, FreshDesk, any CRM system.
Fun, friendly, young and dynamic colleagues.
Smart casual attire everyday.
Employee Purchase Privilege: affordable grocery shopping and delivery for HappyFreshers!
Free flow of snacks in the pantry..